GREAT CUSTOMER EXPERIENCES
Spiral Solutions is a partner in BrightMark - a full service consumer contact center solutions company that specializes in helping online businesses deilver on their brand commitments and leverage front-line intelligence to achieve bottom-line results.
BrightMark offers a unique blend of marketing- and customer-oriented solutions that help operators improve both customer relationships and business performance.
With the latest in contact center technology, expertise in staff selection, industry-specific training and quality management, BrightMark has successfully established world-class customer service centers for clients around the world.
Featured Services Include:
- 24/7 professional customer service and technical support
- International toll-free support telephone numbers
- Order and transaction processing
- Full multi-level issue and trend reporting
- Integrated customer contact history and archive
- Voice and screen recording capabilities
- Help desk
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- Integrated multi-media contact solutions (phone, email and Web-based chat support)
- Outbound tele-marketing to customer lists
- Up-sell and client survey service options
- Full quality control monitoring
- Pre- and post-sales support
- Telesales support
- IVR (Interactive Voice Recognition)
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