Tailoring Technologies
BrightMark’s scale enables us to offer levels of contact center infrastructure, technology and software solutions that even large professional contact centers can only dream of. Our contact centers are built on a fully redundant multi-media network, ensuring continuous, high quality service coverage. Added to this, our partnership with world-class companies such as Avaya (formerly Lucent Technologies) and NICE Systems enable us to offer state-of-the-art features including a seamless integration of voice, email and Web communications, skills-based routing, real-time monitoring and reporting, IVR (interactive voice recognition) and full multi-media interaction recording.
Any or all of these features can be combined and integrated with your existing back-office systems to provide a solution which is perfectly tailored to your requirements.
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